Alpine Bank picks Avoka to enhance onboarding

Colorado-based Alpine Bank has selected Avoka’s Transact Platform to give its customers an enhance digital experience when opening new accounts.

The Bank chose the platform to build its account-opening and onboarding applications to increase business agility, improve their customers’ experience, and leverage pre-integrated FinTech technology. Avoka’s Transact will integrate with Alpine Bank’s core banking platforms, including Jack Henry Silverlake System, Synergy and Netteller, and will enable them to offer services such as fraud detection, ID verification, and digital signatures.

“Alpine Bank is committed to giving Coloradans financial solutions to fit individual needs and lifestyles. We chose Avoka because we believe they will help us best serve our current customers, and the new customers we will now be able to reach beyond our current branch network,” said Andrew Karow, Alpine’s chief digital officer. “We are building a customised account-opening experience that is customer-centric, which is how we approach all of our customer relationships.”

With offices in Denver, London, and Sydney, Avoka accelerates customer-centric digital transformation in financial services, government, and other industries. Avoka Transact creates omni-channel customer experiences that increase business agility and accelerate customer acquisition. Founded in 2002, it has digitised over 100 million transactions for 150+ global clients.

Its digital transformation platform is purpose-built for banking customer journeys–including account opening, loan applications and business onboarding.

The integration will create a digital account-opening experience for Alpine customers, including ID verification, funding and immediate establishment of the account. In addition to offering a 100% digital experience, the omnichannel solution will also support customer journeys such as starting an application in the convenience of home and completing it in a branch if assistance is needed.

“One of the reasons we chose Avoka is because we did not want the limitations of an off-the-shelf system that would limit our ability to fully serve customer needs and expectations,” Karow added.

Copyright © 2018 FinTech Global

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