Finastra customers can now access Active.Ai’s conversational AI retail banking app via the FusionStore

Banks and credit unions who already have access to Finastra’s FusionStore can now tap get access to Active.Ai’s conversational AI retail banking app.

That means they can quickly deploy virtual assistants to engage their customers and members around the clock in the banking channel of their choice.

“Voice and messaging are greatly transforming client engagement in financial services,” said Ravishankar, co-founder and CEO of Active.Ai. “We are already working with Finastra customers globally and we look forward to delivering these experiences at scale using FusionFabric.cloud capabilities.”

Some of Active.Ai’s key features are pre-built workflows, pre-trained datasets, and pre-certified integration with Finastra for balance queries and fund transfers. It also boasts having highly customisable features including business rules, custom responses, branding and APIs available for extending features.

“Conversational banking is the next big thing in consumer banking, but financial institutions aren’t expected to become experts in AI in order to offer these services to their customers,” said Eli Rosner, chief product and technology officer at Finastra.

“At Finastra, we are championing ‘innovation through collaboration,’ bringing our clients easy access to innovative and fully-vetted FinTechs that provide the capabilities they need. For financial institutions, that means consuming the latest technologies available in the market which connect to your core Finastra systems through FusionFabric.cloud. For fintechs, it’s the ability to distribute their apps to the more than 9,000 financial institutions that use Finastra solutions, and implement with ease.”

The news comes after Finastra launched its new cloud-based banking platform Fusion Phoenix in February.

Copyright © 2020 FinTech Global

Enjoying the stories?

Subscribe to our daily FinTech newsletter and get the latest industry news & research

Investors

The following investor(s) were tagged in this article.