The Securities and Exchange Board of India (SEBI) has published an investor charter aimed at those who invest in securities markets.
According to Regulation Asia, the vision of the investor charter is to ‘protect the interests of investors by enabling them to understand the risks involved and invest in a fair, transparent, secure market and to get services in a timely and efficient manner’.
The charter underlines that investors have the right to receive fair and equitable treatment and can expect redressal of investor grievances filed in SCORES in a time bound manner. Investors can also expect to receive quality services from SEBI-recognised market infrastructure institution, registered intermediaries, asset management companies and regulated entities.
SEBI highlighted that with the publishing of the investor charter, it has taken measures to enhance the effectiveness of the investor grievance redressal mechanism.
These include monthly status reports and the disposal of investor grievances, public naming of companies with long-pending cases on SCORES, and requirements from January next year for intermediaries to disclose their average time taken to resolve the grievances of investors.
The Indian organisation noted it has also put in place an alternative dispute redressal mechanism for grievances against brokers and depository participants at the level of depositories and stock exchanges.
Earlier this year, SEBI merged its rules for debt securities into a single regulation to ease the regulatory compliance burden on organisations.
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