The partnership will see the companies provide AI technology for a new programme aimed at improving workers’ compensation claims operations using AI.
Nationwide will implement CLARA’s Triage and Treatment solutions, which use AI and advanced machine learning to provide claims management professionals with insights that help them resolve claims more effectively and efficiently.
CLARA helps claims managers reach resolution on workers’ compensation cases by validating low-risk claims early in the process and by distinguishing the higher-risk cases that may be causes for concern.
The company’s Triage helps claims managers monitor complex claims by ingesting new information as soon as it is available then presenting key insights that llow adjusters to better understand the unique risk factors for each claim. The CLARA Treatment uses AI and machine learning to help insurers identify the best healthcare providers quickly and easily for each claim.
Russ Johnston, president Nationwide E&S/Specialty, said, “AI and machine learning offer a huge win-win opportunity for Nationwide, for its policyholders, and for injured workers.
“Improving the speed and personal care offered throughout our claims process by using data to identify and deliver on moments that matter to our customers is important to our business. The new partnership with CLARA offers us another innovative technology that makes our claims experience more effortless, personal and reassuring.”
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