Duck Creek and Whatfix to improve operations for insurance carriers

Duck Creek Technologies, provider of insurance software to the P&C industry, has partnered with Whatfix an SaaS platform to enhance insurance carriers’ claims management software.

The partnership aims to enhance the user experience for insurance carriers’ claims handlers using Duck Creek Claims, while accelerating claims processing time and saving on compliance costs.

Whatfix’s Digital Adoption Platform (DAP) integrates with Duck Creek claims to provide contextual information within the platform, enabling users to navigate claims processes without leaving the platform. Duck Creek said this saves times, reduces costs, increases productivity, and provides a better customer experience.

Duck Creek has formed a series of partnerships recently, including with digital customer service (DCS) provider Glia, and cyber risk analytics specialist CyberCube.

Khadim Batti CEO and co-founder of Whatfix, said, “As the insurance industry continues to digitally transform, claims management can often become more complex than needed… As a Duck Creek Solution Partner, we’re excited to help carriers accelerate the adoption and proficiency of Duck Creek applications to enable higher returns on their spend. Looking at our success in the P&C industry, we plan to expand our industry verticalisation further this year.”

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