Glia, a provider of Digital Customer Service (DCS) has raised $45m in Series D funding led by New York based-global venture capital and private equity firm Insight Partners
The round also saw participation from existing investor Wildcat Capital Management as well as new strategic investors, including RingCentral Ventures. This latest round of financing brings Glia’s total funding to $152m and its valuation to over $1bn.
Glia said its Digital Customer Service (DCS) solution enriches web and mobile experiences with digital communication choices, on-screen collaboration, and AI-enabled assistance.
The company said this latest capital injection will be allocated heavily toward research and development. It also plans to invest further in advanced AI, analytics, messaging, voice and video capabilities.
Dan Michaeli, co-founder and CEO at Glia, said, “The future of customer service is digital, and those that have yet to take steps to modernise their support and engagement strategies are already behind.
“We’re thrilled by our investors’ confidence reflected in the round’s valuation, recognising that we’ve only scratched the surface of what Glia can accomplish. Our rapid growth and successful relationships with financial services companies of all types demonstrates the urgent need for Digital Customer Service. As we build upon a decade of innovation, this capital will further extend our reach and help even more businesses across the globe reimagine how they connect with customers digitally.”
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