ACI Worldwide, a provider of real-time payments software, will enable loan management software provider to digitise its bill payments and boost its customer experience.
The ACI Speedpay solution serves thousands of billers across multiple verticals in the U.S. and its suite of industry-leading products, including ACI moBills, ACI Virtual Collection Agent and ACI Speedpay: Real-Time Disbursements, will integrate within GOLDPoint’s core platform.
ACI Speedpay’s comprehensive suite of products expands lenders’ bill payment capabilities, enabling them to send and receive money in real time. The moBills offers lenders a timely, seamless bill presentment, notification and payments experience via the native wallet available on most smartphones, which drives customer engagement and boosts efficiency.
Through ACI Virtual Collection Agent services, lenders have an easy-to-own and fully PCI-compliant solution that allows for complete control of the collections process and instant scaling to respond to clients’ needs. With real-time disbursements, lenders can disburse loan proceeds, issue customer refunds for gap insurance, send overpayments rapidly and provide better customer service with real-time updates at each process step.
ACI Worldwide head of consumer finance of the biller segment Darcy Locke said, “We are delighted to bring the best of our bill pay innovation to GOLDPoint. In our experience, integrating digital billing and payment options for lenders increases the overall consistency and efficiency of the collection process and drives customer self-service. An ongoing relationship also means regular collaboration to address mutual client business and market needs jointly.â€
GOLDPoint Systems SVP sales Glen Twede added, “By partnering with ACI Worldwide, we are providing our mutual lender clients with state-of-the-art, future-proofed and secure solutions. Now, they can compete effectively by quickly going to market with a frictionless, digital payments experience that meets fast-changing consumer preferences.â€
The company recently extended its partnership with IR, a performance management and analytics platform for payment ecosystems.
IR extended its partnership with ACI to include enriched end-to-end enterprise transaction monitoring.
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