Guidewire to power claims management for Cincinnati Financial


Cincinnati Financial Corporation has selected Guidewire ClaimCenter on Guidewire Cloud to power claims management for its insurance operations.

Guidewire provides AI, analytics, and technology to approximately 520 insurers across 38 countries to help them improve their digital operations.

Cincinnati Financial Corporation offers primarily business, home and auto insurance through The Cincinnati Insurance Company and its two standard market property casualty companies.

According to Guidewire, the system will also simplify claims IT operations and help Cincinnati adapt more quickly to changing market demands. Cincinnati will also have access to Guidewire Compare and Guidewire Predict to monitor and benchmark business performance.

Scott Kusel, vice president and director, information technology, Cincinnati Insurance, commented, “Selecting Guidewire offers us a robust, scalable cloud-based foundation that will provide us with flexibility and speed while keeping us current on Guidewire’s latest innovations and technology. We can also take advantage of Guidewire’s digital and analytics capabilities and integrate with the best-in-class InsurTech solutions in its PartnerConnect ecosystem.”

John Crow, vice president, headquarters claims operations, Cincinnati Insurance, added “Cincinnati is known for our outstanding claims service delivered with a personal and caring touch. Having a state-of-the-art claims system like Guidewire enables our associates to focus on serving people and building relationships, knowing they can quickly and accurately access the information they need.”

Earlier this year, Golden Bear Insurance Company, a provider of commercial property and casualty, professional liability and residential insurance, selected Guidewire to modernise its claims IT operations.

Golden Bear opted to Guidewire ClaimCenter on Guidewire Cloud to power claims management, simplify IT operations, adapt more quickly to changing market demands, and deliver more value to policyholders. The company plans to implement ClaimCenter on Guidewire Cloud simultaneously across all lines of business.

Traditional Mutual Insurance Company also selected Guidewire to automate and simplify its business processes, including underwriting and reinsurance.

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