Regulatory processes are constantly changing, whether its new data being requested or updated risk factors and form requirements. Compliance teams need to be able to keep up with the fast paced changes.
The coronavirus crisis has made it near impossible to meet new clients face to face, which is why technology is playing an increasingly important role in the process of managing customer relationships.
The onboarding process is the start of interactions with a customer and therefore should be enticing to show what the relationship will be like. Having something that is confusing and frustrating begins things on the wrong precedent.