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Tag: Life.io

The role of AI and machine learning in the customer experience

The insurance industry has paid lip service to AI and machine learning for some time. However, adoption has been underwhelming. As firms come under intense pressure to meet changing customer demands, could this instigate more rapid AI adoption?

How can insurers and InsurTechs deliver better customer experiences?

Customers have raised the bar on the level of service they expect from their insurance provider. Faced with the industry’s historic reputation of working against the customer, insurers and InsurTechs must raise their customer experience game if they are to come out on top.

Market consolidation in InsurTech: who wins and who loses?

An increased demand of InsurTech services has continued to attract steady stream of innovative new entrants to the industry, and incumbents have had to...

Why carriers should be capitalising on the customer engagement demand

Insurance carriers have seen a heightened engagement from consumers during the pandemic, but they need to capture this demand while it lasts and foster a deeper, more engaging relationship with customers to maintain their interest.

What will the rising individual financial risk mean for people

Power to impact markets has typically been held by governments, but big tech corporates and billionaires could be changing the landscape of power, but what will this mean for individuals?

From childhood investing to two decades on Wall Street – the...

Becoming an entrepreneur takes a strong mindset and every path to becoming a company founder will be different. Life.io’s latest podcast explores the journey of Ramsey Smith and how he became an entrepreneur.

Why behavioural analytics should be a top priority for insurers

With customer demands changing to become more focused on flexibility and personalisation, behavioural analytics is the key to help insurers meet this need.

Life.io helps insurance carrier to increase lead generation 27-fold

Life.io, which designs customer engagement technology for insurers, has helped a “well-established” carrier improve lead generation by 27-times, it claims.

InsurTech funding hit record levels in 2020 but can this level...

Despite the troubled global situation, the InsurTech sector managed to continue its yearly growth and hit a new record for annual investment volume.

Pacific Life partners with InsurTech100 company Life.io to improve user experiences

American insurance company Pacific Life has teamed up with InsurTech100 company Life.io to offer an end-to-end customer origination, engagement and service experience.

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