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A recent whitepaper by client data management firm iMeta has underlined three vital pillars of the customer experience journey in financial services.
As customers expect an increasingly digital service, banks are faced with the challenge of safely onboarding new clients remotely. That is where IDmission’s digital identity verification tools come in.
India-based IDfy, which provides ID verification and onboarding solutions, has raised INR 86 crore ($11.4m) in its Series D funding round.
Clarifai, which helps firms improve customer experiences and onboarding, has collected $60m in its Series C round, which was led by New Enterprise Associates.
Customers that have “better than expected” onboarding experiences are more likely to remain loyal to a brand and acquire more products than consumers suffering from bad experiences.
US firm Kroll has introduced Kroll Business Connect, a new know-your-customer (KYC) tool to bolster the onboarding efficiency and KYC checks.
Deposit fraud detection software developer Advanced Fraud Solutions has released a new account validation tool for financial institutions.
Spanish identity software specialist Electronic IDentification (eID) has launched a new solution aimed at building any digital onboarding process within hours.
Most compliance offices fear there are not enough hours in the day to manage regulatory compliance, according to research from KYC Portal.